Explore our comprehensive FAQ on orders where you’ll discover everything you need to know about placing orders, tracking them, choosing payment methods, and navigating the entire order process. Designed to ensure a seamless experience for both new and returning shoppers, this section guarantees your next purchase is nothing short of smooth and effortless.
How can I check the current status of my order on ZAJO.com?
To track the current status of your order simply continue at this link or navigate to the 'My Orders' section in your ZAJO customer account. Here, you can access detailed information for each specific order. Additionally, the order confirmation email you received also contains a link to the order detail.
Rest assured, we'll keep you updated via email at every stage of your order — from confirming its receipt and processing payment to notifying you once it's dispatched.
How do I locate the invoice for my ZAJO.com order?
Your ZAJO order invoice is conveniently sent as an attachment in the email confirming the dispatch of your order. For additional access, you can easily download the invoice directly from the 'My Orders' section within your customer account on our website.
Is it possible to modify my order on ZAJO.com, and if so, how can I do it?
Yes, you can change your order on ZAJO.com if it hasn't been paid for yet. Simply get in touch with our customer service team, and they will assist you with the modifications. However, if the order has already been paid for, we're unable to make any changes at that stage.
Is it possible to combine two separate orders into one on ZAJO.com ?
Merging two orders into one is not an option we currently offer at ZAJO.com. However, if you need to adjust your orders, we can cancel them within a two-hour window after placement. Just make sure to contact our customer service promptly. After cancellation, you're free to place a new, consolidated order.
What is the process for cancelling an order on ZAJO.com that has already been paid for?
Yes, you can cancel an order on ZAJO.com even if it has already been paid for, but this is only possible within a limited time frame — specifically, up to two hours after the order has been placed. To initiate a cancellation, promptly reach out to our customer service team. Additionally, if you change your mind after delivery, returning the order is a straightforward process.